Delivering personalisation is so important in today’s care landscape, and it’s also essential to recognise and celebrate when staff go out of their way to offer care that is truly person centred. At the same time, if staff are acting in a manner which goes against person centred values, this needs to be addressed and corrected as quickly as possible.
It was for these reasons that we created this person centred care spot check record for use in care homes. It gives managers space to identify actions and choices made by staff that are either person-centred or non-person-centred, challenge any negative actions and celebrate positive ones. The staff member also has space to write their own comments on the activity, and both can make a plan for moving forward to improve quality of care in the future.